EV
Esmerelda V

1 reviews | Active since May 2016

08 Mar 2017, 18:33

Accused of *****ing with my kids

<p>I went to pick n pay on the 08/03/. I had my twins and six year old with me. I walked in showed the guard the pram and the packet with my daughter. I did shopping. I went to pay. My son took his cooldrink after it was scanned to be paid. I told him can't open till paid and in car. He put it in the pram. I did not look up busy. And I gave the teller two R100notes. She takes it. I look up and say its R91 . I gave you R200. She then gave me the R100. </p> <p>I had nappies wide open in my.nappy bag when I.went into pick n pay. And open for all to see. I was then approached from behind after paying and quite rudely accused of *****ing cool drink that was scanned and paid for and put in the pram. And nappies that was open and laying inside nappy bag.</p> <p>I had to raise my voice before the guard back down. Kept accusing me. Gave him slip to. How can pick n pay do this when clearly I was seen paying. And nappies was open in a nappy bag.</p> <p>I dont see gurad stopping other morthers with prams and kid. I honestly felt I was singled out as ******. I.was not approached nicely as well. Like a ***** with my small children n</p> <p> </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply09 Mar 2017, 17:19
Official

Good day Esmerelda Velen,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas