Accounts department

I have a store account with Pick 'n Pay, I have now immigrated and no longer require the account, the account has been settled and I have requested the closure of the account multiple times with out any success, I just receive a new account with another R10 taken for there fees. How can you open a account with in 10min but 3months and 4-5 requests to close a account and I can even receive any feedback.