SM
SEWELA M
1 reviews | Active since Jul 2021
26 Jul 2021, 12:45
ACCOUNT USELESS
I LOST AMY SMART SHOPPER CARD WHICH WAS LINKED TO MY ACCOUNT . I STILL CAN NOT GET HELP ACTIVATING MY ACCOUNT ON THE NEW SMART SHOPPER THAT I GOT FROM PICK N PAY MAPONYA MALL. MY STORE ACCOUNT IS UP TO DATE BUT I CAN NOT USE IT, TRIED FOR MONTHS WITHOUT HELP
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Replies (1)
Pick n Pay's replyOfficial
26 Jul 2021, 13:58Hi Sewela,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Apologies for any inconvenience caused as a result of not being able to activate your account on your new smart shopper card, as of yet. As a valued Pick n Pay customer, we take it upon ourselves to ensure we provide you with the best possible service.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
By proceeding with this request for us to assist in resolving your query, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information, https://www.pnp.co.za/privacy-portal.
Should you have any further questions or queries feel free to give us a call on the number below:
Alternatively, chat to us on WhatsApp, see how to add us as a contact below.
Operating hours: Mon - Sat: 08:00 - 17:00 | Sun & Public holidays: 09:00 - 17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Apologies for any inconvenience caused as a result of not being able to activate your account on your new smart shopper card, as of yet. As a valued Pick n Pay customer, we take it upon ourselves to ensure we provide you with the best possible service.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
By proceeding with this request for us to assist in resolving your query, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information, https://www.pnp.co.za/privacy-portal.
Should you have any further questions or queries feel free to give us a call on the number below:
- Customer Care Line: ***
Alternatively, chat to us on WhatsApp, see how to add us as a contact below.
Operating hours: Mon - Sat: 08:00 - 17:00 | Sun & Public holidays: 09:00 - 17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,Pick n Pay Team
Best regards,
Pick n Pay's reply26 Jul 2021, 13:58
Official
Hi Sewela,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Apologies for any inconvenience caused as a result of not being able to activate your account on your new smart shopper card, as of yet. As a valued Pick n Pay customer, we take it upon ourselves to ensure we provide you with the best possible service.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
By proceeding with this request for us to assist in resolving your query, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information, https://www.pnp.co.za/privacy-portal.
Should you have any further questions or queries feel free to give us a call on the number below:
Alternatively, chat to us on WhatsApp, see how to add us as a contact below.
Operating hours: Mon - Sat: 08:00 - 17:00 | Sun & Public holidays: 09:00 - 17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Apologies for any inconvenience caused as a result of not being able to activate your account on your new smart shopper card, as of yet. As a valued Pick n Pay customer, we take it upon ourselves to ensure we provide you with the best possible service.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
By proceeding with this request for us to assist in resolving your query, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information, https://www.pnp.co.za/privacy-portal.
Should you have any further questions or queries feel free to give us a call on the number below:
- Customer Care Line: ***
Alternatively, chat to us on WhatsApp, see how to add us as a contact below.
Operating hours: Mon - Sat: 08:00 - 17:00 | Sun & Public holidays: 09:00 - 17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,Pick n Pay Team
Best regards,