1 reviews | Active since Sept 2012
Account queries takes weeks
This is my 3rd complaint.... Yet nobody is getting back to me. Its been nearly a week...
Pick n Pay offers R200 off your 1st purchase or more on new store accounts. The adverti*****t is a bit ambiguous, but the T&Cs are clear. BUT it's not so clear, because it reads:
"Participants may enter the promotional offer as many times as they wish"
Which I see they have changed recently..... I hope you aren't going to deny this now Pick n Pay? I took a screenshot of the old T&Cs...
And they just ignore the issue, without contacting me.
This is all I get: Good day Jannie,
Kindly note that we are following up on your complaint.
Kind Regards
Anwar Mooideen
Unacceptable. Changing it means I was right and you were wrong and now they probably won't give me the discount.....
Good day Jannie,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. Please note we tried calling on *** but we could not reach you. Please contact our store card division on ***for assistance with your credit.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Jannie,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. Please note we tried calling on *** but we could not reach you. Please contact our store card division on ***for assistance with your credit.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua