1 reviews | Active since Feb 2016
Abusive pick n pay
Was at pick n Pay today, early morning, witness abuse from a customer towards an older employee, the customer was being very violent, yelling at her, pointing fingers at her, all this because he didn't have money to pay, and stated he has been using his money there they should pay him, 1. My biggest disgust the stores manager was just watching and not doing anything to defend the employee, 2. The security guards in store stood around and watched all this happen, I as a customer had to intervene. 3 upon requesting for the manager, the manager was nowhere to be found. Any act of violence towards anybody is *******, and to have in a supposed reputable store, and not have any security. For the security guards themselves to be in a fearful position. And the disregard to expect an employee just abused to be at work. Just disgusting... And for this not being the first time this lunatic did this in store, he should have been barred from entering the store period.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Thank you for taking the time to write to us and bring this to our attention. Please accept our apologies for the overall poor experience. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick n Pay Customer Care team
Best regards,
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Thank you for taking the time to write to us and bring this to our attention. Please accept our apologies for the overall poor experience. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick n Pay Customer Care team
Best regards,