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Theresa M

1 reviews | Active since Feb 2020

15 Feb 2020, 09:42

Abuse and misleading of customers

on the 20.01.2020 on the hair and beauty pamphlet they advertised the Cantu product saying Any 5 for R100, i went to the store numerous times and did not find what I was looking for... 2 days prior the ending of the special I went to request a raincheck and was told that there was a mistake it was advertised wrongly... So I asked how was that my problem if they do not inform us and kept the pamphlets on the stand. i left the store not happy and called their customer service and sent an email, after a day I received an email stating my querry has been closed and the store will contact me, thue to their email I received an email from Corne van Heerden to come to the store ... when I got there she informed me that they checked the cameras and the reason I did not see the apology poster at the door is because I was talking to my friend she kept talking when I try to answer her she said I was being personal I got angry we had a heated argument and I left the . Till today no one from PNP has ever called nor sent an email regarding the matter even the head office did nothing because they know they have Mokopane management bullies who will abuse the customers and nothing will happen to them and as customers we will keep quest and allow to be bul**** with the mistakes they make that inconveniences us. PNP Mokopane does not respect customers at all.

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Replies (1)
TM
Theresa M's update19 Feb 2020, 10:56
Reviewer Update
Good day

So because of your mistakes as consumers we have to endure the abuse of your staff? I wrote an email to your cs the day we had an argument an cced your customer care you never bothered to reply that shows that even Head Office is deliberately letting consumer being abused. After 2 weeks you decide to respond and again because I wrote on hellopeter?

Email sent that was never responded :

Good day

Thank you for shedding light on the rules and regulations of PNP that when you enter the store you must stop everything that you are busy with and have your eyes peeled out for recalled items that will be pasted on the walls or wherever. Do you have an idea of how it feels to be told that the reason you did not see that recalled note is because you were talking to your friend when entering the store? Is this how you talk to your customers? Are they your school children? Are customers being reduced to being nothing?

Also noting that as customers when we are not satisfied with the ways we are treated we are being personal to your staff members meaning we should accept everything as it is.

Your place of employment is of importance when you complain but when you splurge your money you are not asked where you work

I'm very surprised that your CSM says Im being personal but she was the one asking about my place of employment . I have said this before and will said it again: I do not work for PNP I am a customer and Im lead into your store by what I need to purchase and if you keep misleading me as a consumer I will keep complaining, i will get a well deserved service for my hard earned cash that Im spending in your store.

Let your staff keep on putting wrong prices instore and even on pamphlets and consumers be abused and be blamed for your mistakes.