ABSURD SERVICE.

I want to express my utmost regret for doing my shopping at Pick 'n Pay Protea North, Protea Point Shopping Centre.

It is appalling to be told that I was inserting an incorrect pin on the card machine till my Capitec Bank card was left with one more attempt before it would be blocked. I had to ask the staff members to keep my groceries at the till for a few minutes so I can fetch my cellphone from home, which takes 9 mins from the store to get there so I can verify if I was typing in an incorrect pin through my banking app.

To my surprise, my pin was correct and I went back to the store only to be told that my grocery had been returned back to the shelves so I had to start over my shopping, went to another till point to pay only to be told that I was inserting an incorrect pin again!! It came to a point where I had to share my cellphone banking app screen with the staff members to prove that I wasn't inserting an incorrect pin which they also saw.

I had to now make a cash send transaction that costs R8 including the banking fee I will be charged for the transaction which was never in my plans hence I was using my bank card for the payment. I was both shocked and disappointed to have experienced such repulsive treatment from the floor manager whose name I'm uncertain of but believe that the cashier Mndeni Mtjali who was trying to resolve the matter, will be able to assist with the correct names of the first staff member who told me to go redo my shopping though I had asked them to give me a few minutes to fetch my phone and of the floor manager that Mndeni Mtjali called to assist him with the issue, who was unfriendly and did not even greet or speak to me to help me understand all she had been called to resolve.

I trust that this is not the way that the Pick 'n Pay in Protea North conducts business, and that you will mention my repulsive concern with the staff members' concern in the incident. I am open to discussing the matter further as I expect to be reimbursed for the payment method I had to resort to using which charged me unnecessary amounts including reimbur*****t for the petrol I used to go back to my home and again back to the store. I hope that you will respond with a solution as well to prevent this incident from happening again.