Absolutely shocking -- you should close your online orders as it is pathetic. you guys are *******

Absolutely shocking -- you should close your online orders as it is pathetic. you guys are ******* - Sadly PicknPay customer care and online shopping is absolutely useless. From Management to Staff. This is not the first time i experienced shoddy service, uncaring and unhelpful staff and arrogance from their side.

I made an online purchase on 01 May 2023, All the items were on special only for that day - so my account was debited for all goods i purchased. When my order was delivered yesterday i was advised that PNP had no stock of one of the main items i ordered! REALLY!!!!!!! Debit amount R828.01 - Goods received amount R 229.01 - SO PICK N PAY HAS ****** R599.00 FROM ME - THIS AMOUNT WAS NEVER REVERSED BACK TO MY ACCOUNT - THIS IS WHY YOU ARE A BUNCH OF *******. Sadly PicknPay customer care and online shopping is absolutely useless. To the PNP personal shopper SIPHOKAZI MABENGU S I P H O K A Z I M A B E N G U that packed my goods you are ultimately responsable for this FUP - Why couldn't YOU use just 1ounce of due dilligence and phone me to tell me that you don't have this product - THIS PRODUCT WAS A ONE DAY SPECIAL ONLY and at the time when i ordered it you had this item in stock BECAUSE IT WAS DEBITED--- I could have saved time and money and ordered the other items on ASAP -

Please get competent online staff and most certainly get a competent, interested Manager, not for the sake of meeting your companies quortas!!! At least make sure they have Matric before they become managers otherwise they should be cleaners!!! I am so outraged and deeply offended.