1 reviews | Active since Jun 2017

17 Jun 2017, 08:57

absolutely shocking incompetence

<p>Booked a bus ticket with them and was charged the ticket price. Half an hour after receiving my confirmation, i received another chain of sms's letting me know that my booking had been cancelled as payment was not received - even though the funds had been deducted from my account.</p> <p> </p> <p>I proceed to the bank to reverse the transaction as flightsite was kind enough to email me proof that the transaction had been unsuccesful. I purchased tickets hassle free from checkers, only to receive an sms at 2am the following morning that pick and pay/flightsite had deducted 400 rand for the tickets again! Tickets that are not valid! Tickets i do not have! I now owe my bank money thanks fo this incompetence and when i called flightsite to enquire, i was told to "call back on monday"!</p> <p> </p> <p> </p> <p>My weekend has been ruined, i now also owe my bank approx. 250 rand, and have no money left for food for the rest of the month.</p> <p> </p> <p> </p> <p>NEVER EVER USE FLIGHTSITE/PICK AND PAY TRAVEL</p> <p> </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply27 Jun 2017, 09:32
Official

Good day Alleyne,

Thank you for taking the time to address your experience with us.

Please accept our apologies for the inconveniences caused to you and for the delay in response.

Kindly forward us a copy of your bank statement to *** should this matter not be resolved as yet to enable us to address this with Flightsite.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,