1 reviews | Active since Aug 2025
Absolutely Disgusting Service
Absolutely appalled by the service received from Pick n Pay ASAP.
My order was placed the DAY BEFORE and still arrived over an hour late with zero communication from their side. I had to personally call in just to get updates because no agent bothered to assist proactively.
To make matters worse, the products delivered were defective and unacceptable.
Customer service has been shocking from start to finish. Instead of resolving the issue professionally, I was questioned about why there was a delay in reporting the damaged items after already dealing with a late delivery and having no guidance from their team on the process.
Even after all of this, Pick n Pay still failed to refund all the affected items and continues making customers fight for refunds on spoiled, damaged and incorrect products.
Completely unacceptable standards for a major retailer. Customers deserve better.
I have contacted via email and got told that I called it in late despite sending pictures showing the timestamp of the products. Literally stole my money for produce that had mold!
Your customer service is extremely poor and I will definitely not be ordering with you again.
I have contacted via email and got told that I called it in late despite sending pictures showing the timestamp of the products. Literally stole my money for produce that had mold!
Your customer service is extremely poor and I will definitely not be ordering with you again.