Absolutely diabolical service from PnP Asap..took my money but didn't deliver groceries

On 25 October I placed an Asap delivery. When it arrived 1 entire bag of 11 items (worth R265) was missing. I immediately called the support centre, the guy I spoke to advised he'd call the store and get back to me. And that is when the issues started.

He never got back to me. 3 days later I have called 3 times (wasting my airtime), mailed 4 times, interacted on Twitter and FB and I still don't have my missing items but PnP is sitting with my money. It seems that the minute you raise an issue/complaint with PnP they just ignore you. or they ask you to supply them with info, which I have done every single time, and then after that they just don't bother.

I'm told the issue is at the store (Rosmead, Kenilworth) as they don't respond to the call centre queries, but quite honestly I don't care. I want my items delivered or my money back.

PnP could really learn a lesson from their competitors. Issue with the wrong item delivered today and within 30 minutes it was resolved.

I have given PnP enough time to resolve this, I will now be lodging a case of ***** with my bank.

Shame on you PnP, you've definitely lost a customer today