Absolute Poor Service (If you can call it service)

I placed an delay order for 18:00 to 18:30 on 26 March 2026 and just never received my order. On the app it keeps saying: "All done. Your order is ready and a driver will be picking it up shortly."

I phoned the call centre and the lady that assisted me advice me that the driver never collected my order.

I am highly disgusted with the service I received. No one notified me and I have a little one that needed milk and a soother.

The money is deducted from my bank and I have no groceries and an unhappy little one. On top op everything it was my dinner as well.

I choose Pick n Pay because of the great specials and the benefits of FNB.

The driver just phoned me today, 27 March 2026 at 08:38 to deliver my order my order. I sent him back to Pick n Pay because I am not home. I scheduled the order for a reason last night 18:00 to 18:30. I don't want milk and yoghurt that was not in a refrigerator for more that 12 hours.

Please refund my order as soon as possible and let me know how you will sort this out.

Order number: ***

Won't recommend Pick n Pay ASAP to anyone. And if I could give 0/5 I would.