Absolute bad call centre service
I placed an order online on Friday , 23 November 2018, for a tv. The first available collection slot was only for 10 December 2018, so i took the slot. Then, on Monday 26 November 2018, I phoned the particular branch where I placed my order to ask if it was at all possible to collect the tv sooner. I was informed that they do have stock, but that they couldn't release the tv until the transaction was processed, I was informed that i needed to call the online purchases call centre and ask them to process the payment of the tv and then I can collect the tv.
I phoned the call centre on Monday 26 November 2018, but after 20 minutes of no answer. I hung up the call. I phoned again on Tuesday 27 November 2018 and after holding on for 17 minutes the call was answered. The agent on the line was of no help and eventually the call got cut.
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to this post due to technical difficulties on this site.
We did a follow up with our online team regarding your experience and have been advised that unfortunately orders can not be altered by the call centre for an earlier delivery once slots are full on the website.
Although the store may have the product and may be willing to assist you the system would not permit for the change of dates once slots are closed. The option would have been for you to cancel your existing order and replace the order for your selected date however there is no guarantee that the product you selected would be available at the same price.
Please feel free to email our Online Team on *** should you need any further assistance. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to this post due to technical difficulties on this site.
We did a follow up with our online team regarding your experience and have been advised that unfortunately orders can not be altered by the call centre for an earlier delivery once slots are full on the website.
Although the store may have the product and may be willing to assist you the system would not permit for the change of dates once slots are closed. The option would have been for you to cancel your existing order and replace the order for your selected date however there is no guarantee that the product you selected would be available at the same price.
Please feel free to email our Online Team on *** should you need any further assistance. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team