Absolute Appalling Customer Service Pick n Pay Wilro Park

I puchased a 2.5kg packet of maize meal on 16/11/2018 for use on 17/11/2018 for a braai. After opening the packet, one of my visitors, who was helping me prepare the food for our visit, immediately noticed that there was huge worms inside the maize meal. I immediately drove to the Pick n Pay Wilro Park where I purchased the item to exchange it. I had to wait longer than 10 min for a manager to attend to me. After the manager, PIETER came, I informed him of the problem with the product, as well as, my embarrassment in front of my guests, also that I had to drive all the way from my home to exchange the product, he informed me that I have to contact the supplier of the product as the problem does not lie with Pick n Pay because they do not open the supplier's sealed products. He finally exchanged the product with a lot of hesitation and issues.

I was completely appalled at the NONSENSE he was telling me as I have never entered into any contract with any food supplier. My transaction was concluded with Pick n Pay. They as the middleman transact with the supplier.

I am honestly sick and tired of this corporate bullying and appalling customer service we tolerate in this country. If shops want to uphold NONSENSE of them not being responsible for products they sell in their stores, we should cut them out and transact directly with suppliers. In this way, we will save money and avoid all their ****.