1 reviews | Active since Dec 2009
A Wasted Day......
I ordered R6k worth of groceries at about 9am yesterday morning and selected the delivery slot to be between 11 and 1 today. I received a message at 12:28 saying that they're on their way. I've literally (14:34) gotten off the phone with the call center (after an hour of call) and I'm still without groceries. I had things I had to do today, but the first three calls were not answered, just hung up on, the Whatsapp line is beyond useless, and during the next calls I had to hear how the call center (and even the store) does not have access to contact the driver, and the best they could do was watch where he was on a map. We watched as he drove straight past my area, to Tygervalley, then Parow, then Ravensmead, then Epping. I will never, ever again use Pick n Pay for anything again. I don't even want to imagine what my frozen goods look like in this heat. The call center told me that they will contact me again to re-deliver my groceries, and if there were any problems, i.e. with the frozen stuff, I could return them via the driver. As if I don't have enough problems. I want my order cancelled and my money refunded ASAP, and the very least you could do is some kind of recompense for the time and money I lost out on while waiting for your pathetic "service". Oh, and let's not forget one last disturbing fact... the Pick n Pay website said my order was delivered. Way to skew the facts and lie to make yourselves look better.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the query to the Asap team, they should be in touch with you soon.
For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the query to the Asap team, they should be in touch with you soon.
For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,
The day I wrote this review, I finally got on with my day, and yet I never got any notification of any sort that the driver had even tried to delivery my groceries on that day. Then, in spite of me stating extremely clearly to all your agents (and I spoke to multiple people), with the calls being recorded, that I was cancelling my order, I never got any notification that my instructions had been actioned.
I also never got notified in any way, shape or form that the driver needed to reschedule my delivery, and yet, the next morning he pitched up at my gate with his truck and continued to unpack everything. It was pure luck that we happened to be at home at that time. Oh, and let's not forget to add that he left one of his blue boxes here.
As I stated previously, I will never again order from Pick n Pay, and my entire family feels the exact same way. Your service sucks beyond words, and it is no surprise whatsoever that Pick n Pay are closing stores left, right and center. You do not deserve to have any business at all, considering you have no idea how to deal with it. It is not hard to contact somebody in this day and age, especially since ALL my details are on your system, but you don't bother.
The day I wrote this review, I finally got on with my day, and yet I never got any notification of any sort that the driver had even tried to delivery my groceries on that day. Then, in spite of me stating extremely clearly to all your agents (and I spoke to multiple people), with the calls being recorded, that I was cancelling my order, I never got any notification that my instructions had been actioned.
I also never got notified in any way, shape or form that the driver needed to reschedule my delivery, and yet, the next morning he pitched up at my gate with his truck and continued to unpack everything. It was pure luck that we happened to be at home at that time. Oh, and let's not forget to add that he left one of his blue boxes here.
As I stated previously, I will never again order from Pick n Pay, and my entire family feels the exact same way. Your service sucks beyond words, and it is no surprise whatsoever that Pick n Pay are closing stores left, right and center. You do not deserve to have any business at all, considering you have no idea how to deal with it. It is not hard to contact somebody in this day and age, especially since ALL my details are on your system, but you don't bother.