A very good man at Pick 'n Pay

These five stars go to Sihle Majola of Pick 'n Pay's customer care call centre. He took all my verbal punches and stayed professional whilst leading me patiently down the road till the point where I realised I was wrong. When I apologised, he kindly thanked me for admitting it. The issue was: products ordered online form Pick 'n Pay and when you collect it, certain items, that were not available, were shown on your invoice + the price. I added the amounts ( 3 x times buying online) of the outstanding products and kept on checking whether the refunds reflected in the credit card account. Staff at the front desk, where I collected the bags, told me that the amounts would be refunded and I took their word for it, so I never went through the amounts to check whether I did or did not pay for the outstanding products. Two times, before speaking to Sihle, other operators at customer desk told me that the money would be refunded, thus again I didn't go through the amounts to check whether I paid for something I didn't get. With the reference codes I got, the bank was contacted to verify whether Pick n Pay has refunded the money for the products I didn't receive. The bank confirmed that no money from Pick n Pay reflected anywhere. My mood temperature was thus VERY HIGH when I spoke to Sihle - and then he lead me to the point where I could confirm that I never paid for the outstanding products. Gratitude to this wise and calm man.YET staff at Pick 'n Pay's front desk should communicate better. They must not tell the clients that they will be refunded for the outstanding products, because the client didn't pay for it in the first place.