CM
Cindy M

1 reviews | Active since Jul 2017

23 Aug 2019, 08:42

****a shop

This review has taken a lot of consideration and it needs doing, Pick 'n Pay Springs gate is a family store and is throwing the name away, firstly they hardly have any stock you want that other stores do stock (sir juice) etc, the merchandisers have no customer service, the practically knock you out the way with their trollies, when asking questions they have the audacity to tell you can you see I'm busy, not to mention management with their utter arrogance that scream at you cause you query the fact that your lights were cut off and payment was made by them on the 8th by the 21st our lights got cut off when phoning the municipality they stated they (Pick 'n Pay) had not paid the money's over. You go to the store to query this no manager in sight all on lunch, leave and driving a forklift, when asked to speak to the credit controller they to were on leave, come back tomorrow was the answer, when going back you get treated as if your dirt when they are the cause of the inconvenience. Management take down your details to call you as you requested a remote 3 months down the line no phone call yet it was stated they would call the next day. My opinion is that the name Pick 'n Pay should not exist their as they run it like a ****a shop!

0
Replies (2)
Pick n Pay
Pick n Pay's reply24 Aug 2019, 10:22
Official
Good day Cindy Marshall, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team 
CM
Cindy M's update02 Sept 2019, 11:11
Reviewer Update
Still waiting for feedback on your investigation or do you require drastic measures like video footage etc.