A fish rots from the head down

I have noticed a remarkable decline in the service/ attitude and stock at Pick and Pay Heathway Centre over the last year but the last 3 months have to be the absolute pits. 3 months ago no butter except for the expensive Irish butter when I approached the manager he just shrugged his shoulders and walk off muttering to himself. 2 months ago 2 tills open and long queues once again when I approached management she went off by the time we eventually left nothing had happened. this past Saturday there was no 2kg washing powder only 1 kg and 3 kg which was R5,00 per kg more expensive once again I approached management and made her accompany me to the self, carrying on with our shopping no 5 Roses Earl grey tea on the self or no Salon Quality shampoo. Is this what you call service or what