A despondent, dispirited customer

<p>I've purchased a Hisense 400l fridge from Pick 'n Pay Northgate. They have delivered the first and I discovered a dent on the face of the fridge. The second fridge which was replaced has a huge gash on the side of it and Pick 'n Pay refuses to replace it calling me a ****. I've spoken to Herman as well as Rakesh at Northgate and they don't seem to be much of help. The delivery guys must have somehow damaged the item while transporting it. I'm terribly disgusted with the service received from Pick 'n Pay and will keep that in mind until something gets done about this ghastly nightmare.</p>