A complete waste of my time!!!

I’ve always ordered different types of platters at the Pick ‘n Pay Blue Valley Mall in Centurion The Reeds. This morning I went there to place an order for the 14th & 29th of September 3 platters per day. Firstly they have me a form that was already completed had someone’s names and contact details, complete Bridge of POPIA & was given the flyer to choose. Then they kept me for 15min to look at the prices and when they finally found them I was grateful that at the end I’m getting assistance but not. I was told they can’t take my order for this week Thursday because they are short staffed. Did that information just land after hearing I’m asking to place an order, surely this lady knew this info upfront and should have told me right from the beginning that they are not taking orders for this week before wasting my time.

So why waste my precious 15 minutes to tell me that you are can’t help me? It’s Monday , it’s in the morning, some sense of urgency will be appreciated!