1 reviews | Active since Jan 2018
A complete ******* - don't waste your time
Points validity listed in very fine print all of a sudden. I had 100,000 points last week, and have a guess now...all vanished. This is the first time I see that there is a 12 month validity. No reminder, no prior warning, and I was saving them to switch to Avios. I would never again bother to call their customer care line, as they simply do not care. All year I've been shopping for 2 families every 2 weeks for a few thousand rands each shop. I've religiously called or emailed the customer care line post every online delivery delivered incorrectly since Feb 2017, but all I'm left with are empty promises, not 1 single call back to show any concern whatsoever. All those points collected over a year now down the drain. Thank you Pick 'n Pay for zero customer support with your non-rewarding rewards system. You'll continue to lose good customers at this rate. My advice to everyone out there: Shop at Checkers, Kwikspar or Woolies...no issues and far better quality. Smart Shopper points value has now halved since mid 2017, so you'd have to be an idiot to spend 10's of thousands on groceries, and then lose your rewards. Your processes have sucked since your went live with Online. I've never seen an online platform that, post migration, loses all customer history in Q4 2017. So many fails!!! Let's support the stores who actually care.
Hi Mercia,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
We have addressed your complaint with the Smart Shopper Team and have been advised that your points has been loaded to your card on 11.01.2018.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Mercia,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
We have addressed your complaint with the Smart Shopper Team and have been advised that your points has been loaded to your card on 11.01.2018.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas