A CALL CENTRE UNEQUIPPED TO HELP CLIENTS...!!!

ONLINE SHOPPING CALL CENTRE PROVES ONCE AGAIN HOW PATHETIC THEY ARE!!! I am a REGULAR Online SHopper (sometimes I ask myself WHY), however, facts remain, I am a regular - and place large orders weekly. Monday I placed an order, Selecting Thurs 6 Feb as my preferred timeslot. However, yesterday morning early, I used the function AVAILABLE on the PnPay Online Website, to "CHANGE DELIVERY SLOT" and I did...successfully...since I got the message back, "Cool Bananas Anne, we've amended...blah blah" - I changed it to TODAY, Weds 5 Feb. Decided to check status of order, since on the website it did'nt seem to be clear whether order processed or not. So on PnPays side, they have me scheduled for delivery TOMORROW still...!!! The call centre guy just simply informed me of 2 things, and these 2 things helped me absolutely ZERO!!..1) he advised me the delivery will take place tomorrow - when I advised him I had changed the slot and it shows the new time slot on the website, he asked me to hold on. I held on for 22 MINUTES...(costly call) - and he came back with the second thing 2) he has "ESCALATED" my query to some Management...blah blah... I was livid! WHAT IS A CALL CENTRE FOR IF THEY CANNOT OFFER ANY FORM OF RESOLVE TO CLIENT QUERIES AND PROBLEMS. THE CATCH PHRASE IN A CALL CENTRE ALWAYS APPEARS TO BE THE NOW FAMOUS WORD, "ESCALATED"....strange concept.... and a TOTAL FAIL... as I pointed out to said Call Centre agent, It appears we as clients get "ESCALATED" along with our queries...and their we hang....in the air.....getting no resolve from anyone at all!!! THANKS PICK N PAY!!!! SHARP CALL CENTRE YOU GOT GOING...!! (NOT!!!) maybe I should "ESCALATE" by weekly online Shopping Orders to Checkers!! (I hear their new Online Service is amazing!!)