A bliss to deal with your Online Customer Care Department

<p>I would like to thank the ladies from Durban, Sindisiwe Ncgobo and her manager Samantha Nyoni, from your online customer care department, for assisting me in resolving a mess up that was made with my online order.</p> <p>This was an unusal issue and these ladies were able to assist me in resolving this by using their discretion, while in the perimeters of the company policies.</p> <p> </p> <p>I thank them for being willing to liaise with relevant departments to ensure that this gets resolved timeously.</p> <p> </p> <p>I hope that other employees and companies take from this and realise that it need not be a situation where they are for the company and against the customer but rather about finding common ground.</p> <p> </p> <p>It was a plessure interacting with you guys.</p> <p> </p> <p>Regards</p>