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Good morning Samaan

I must really express my disappointment with this whole SAGA :

Firstly I bought a tv from your company in good faith trusting you as a business with your huge reputation ?

It came with a 3 year warranty which was good meaning you placed your faith in the product .

After one year the tv was problematic and I thinking I have a 3 year warranty there should be no issues seeing that you are such a huge company and being a national retailer. But then I have all these hurdles .

I returned the tv thinking it would be repaired and I will get my 50 inch tv back to enjoy .

Only after I complained numerously was the tv picked up from the store , then after further complaints was it picked up , then I get a call to say the tv cannot be repaired and I would be refunded . Then I get a call to say that AIM will only refund after 21 days .

So now you tell me so I am without a tv already for almost 1and a half months with no end in sight , and still not much communication all your’ll ever tell me what you cannot do or what you will do .

So no tv for 2 months and I cannot replace my 50 inch tv as the replacement value , I can only get a 39 inch tv ,

So out of your Warranty \Guarantee , I have had no tv for 2 months and end up with a smaller tv .

So what good is your warranty ?

Truly disappointed .

Regards

Ridone Baroochi Cell: ***

From: Salmaan Kamaldien (Online Shopping) <***> Sent: Wednesday, November 29, 2023 1:43 PM To: Ridone Baroochi <***> Subject: [Pick n Pay] Re: Dissapointed

Your request (***) has been updated. To add additional comments, reply to this email. Salmaan Kamaldien (Pick n Pay) 29 Nov 2023, 13:42 GMT+2 Hello Ridone, Thank you for responding. Apologies for the inconvenience caused to you due to not receiving any feedback from the store. Kindly note that we have escalated the query to the store and regional department, they should be in touch with you soon. For your records, please see reference number -*** Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Thank you for choosing Pick n Pay and we hope you have a lovely day further. Kind Regards, Salmaan

Ridone Baroochi 29 Nov 2023, 13:26 GMT+2 Good day Salmaan Ridone Baroochi *** I returned the TV a 50inch AIM tv on the 19th November 2023 Left my details and the TV with the manager on Duty . they said there was no one in that the dept so it was supposed to be processed the next day and I would be contacted . I called them a week later to enquire and first it was not picked up and then later it was . The problem I have is that up until now not one rep from PICK n Pay has contacted me , I have tried numerous times with no success . Really your return policy is really pathetic , • You need to have the original package to return the TV , which I may add that you are guaranteeing for 3 years • Then you are so delayed which means that all this time I have been without a TV • Your staff told me outright that I will be lucky to get my tv back soon because the process is so slow , which I am seeing first hand . • I do not have any reference no to follow up if o could get through . So I think the best thing for me is for you to refund my money as I am sure the Tv is probably still in the store . As was suggested on your FB page the only way to get some action is if we post on Social media ? Please tell me I do not have to go that way . Regards Ridone