IG
Ina G

1 reviews | Active since Nov 2015

06 Nov 2015, 12:38

6 weeks & still waiting

I went to Faerie Glen Hypermarket to Buy a Pick n Pay bistro set I was there on the first day of the advertised price but they had no stock! I proceeded to get a raincheque and was promised I'd receive a phone call as soon as stock arrived. After 2 weeks I called the customer care centre where the lady told me she would tell Pick n Pay Faerie Glen to contact me. 2 more weeks went by and finally Rosena called and said she can't find the person who works in that department. But he happened to walk past and she calked him to talk to me. He PRO MIXED to call me as soon as stock comes in. This was the first day of the second time this product was advertised at a special price. What's going on Pick n Pay? What bad service...Checkers, here I come

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Replies (1)
Pick n Pay
Pick n Pay's reply12 Nov 2015, 11:07
Official
Hello Gilchrist ,

Please accept our apologies for the out of stock item and for the inconvenience caused.

I have escalated this matter to our Store GM and Inland Hyper Regional office for their attention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care

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Best regards,