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jabulani R
1 reviews | Active since Feb 2014
02 Aug 2019, 10:16
5th request
This is the 5th request I'm not getting any joy it's almost the 3rd month without resolution please please can this issue resolved
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Pick n Pay's replyOfficial
02 Aug 2019, 13:38Good day Jabulani,
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We have done a follow up with RCS for you and have been advised that they did contact you on 11.07.2019 t o advise you that they were unable to open documents sent to them as the format is unreadable.
Kindly forward all documentation to them in PDF format to enable them to open them and assist you with your query.
Please feel free to contact the Store Account Division on ***for further assistance. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We have done a follow up with RCS for you and have been advised that they did contact you on 11.07.2019 t o advise you that they were unable to open documents sent to them as the format is unreadable.
Kindly forward all documentation to them in PDF format to enable them to open them and assist you with your query.
Please feel free to contact the Store Account Division on ***for further assistance. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply02 Aug 2019, 13:38
Official
Good day Jabulani,
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We have done a follow up with RCS for you and have been advised that they did contact you on 11.07.2019 t o advise you that they were unable to open documents sent to them as the format is unreadable.
Kindly forward all documentation to them in PDF format to enable them to open them and assist you with your query.
Please feel free to contact the Store Account Division on ***for further assistance. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We have done a follow up with RCS for you and have been advised that they did contact you on 11.07.2019 t o advise you that they were unable to open documents sent to them as the format is unreadable.
Kindly forward all documentation to them in PDF format to enable them to open them and assist you with your query.
Please feel free to contact the Store Account Division on ***for further assistance. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Best regards,