55” AIM TV

Purchased an AIM 55” Smart TV the day before Black Friday 2018. Since the week of purchase, i have received no joy from Pick n Pay. I called in on Black Friday with my first issue, was told they were too busy and i should call back on Monday. I did. My tv was not (and still is not connecting to google playstore). Was told that they would get back to me. They didnt. I let it be as everything else was working and the issue didnt bother me that much. I called back in March when i needed to upgrade Netflix but wasnt able to due to not being able to connect to google playstore. Received no joy frpm the store of purchase (Hyper by the Sea, Durban) so i sent emails. People would call me and say they’d redirect my issue or call back but never did. A week ago my tv stopped confection to WiFi despite all other devices in the house being connected to WiFi. Pick n Pay says the prob must be WiFi despite it clearly being the tv. They are pnce again sending me from department to department. So frustrating!