5 to 6 carts in a queue

Our family goes to Pick n Pack Fearie Glen twice a month, once to buy groceries and then typically once more to buy fresh stuff etc. Today 1 Feb we finished our shopping (3 carts) worth R5500 and when we got to the tills only around 40% of the tills was open and there was 4 to 5 cart or more in a queue. We stood there for quite some time before another till opened in our vicinity and then we where no 3 in that queue. Secondly the isles is so crammed that there is no plce to stand and no place to pass other shoppers. We have been shopping at this PnP since 1998 but it is now becoming a painfull experience.