5 star service

On Saturday the 29th August my wife bought some baby stuff at Pic n Pay mall of the North, later on when Unpacking them at home she was complaining about how things were more than what she calculated.

I studied the till slip only to find that she was overcharged twice on Nido baby formula, I immediately called the branch and spoke to Caiphus who asked me to hang up so that he can call me to save airtime as I can't be using airtime for their mistake. He then took my numbers and asked me to email him proof of payment, but in the meantime he'll hand my complaint over to the relevant person. He then promised to follow up even after handing the matter over to ensure that I get assisted. I wanted to go and collect my money but Caiphus denied saying he won't allow me to spend petrol money for their fault

In less than 5 minutes I was writing the email I received a call from Meriam who advised that she's busy with my complaint and apologized, she asked me to whatsapp her a till slip as email will take time. Explained the process she'll follow until she finish investigating

In less than 20 hours she called me back and apologized again, she asked for my account numbers so they can deposit the money. In less than 10 minutes I received money.

Well done guys, keep making your customers happy