LK
Landie K
1 reviews | Active since Jul 2020
07 Aug 2021, 19:07
4x deduction
Used the Bottles app and the amount for our items was deducted 4x times and all that was said is we are the 3ed person to have this issue. we will have our money back in 5 day!!!!!! Shocking this is not my fault the least you guys can do is refund the funds the next day.
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Replies (1)
Pick n Pay's replyOfficial
08 Aug 2021, 08:00Hello Landie Kruger,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would also like to apologize for any inconvenience caused as a result of deducting 4 time more and for the poor service you received. We, as Pick n Pay, value you as a customer and always aim to provide you with the best quality and service possible.
We would like to help in resolving this issue and appreciate that you are providing us with the necessary feedback to improve on our service we provide to our communities. Kindly contact us on one of the below specified platforms with your order number. Once received, we will be able to escalate the matter to the Online Management Team so that they can address it.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would also like to apologize for any inconvenience caused as a result of deducting 4 time more and for the poor service you received. We, as Pick n Pay, value you as a customer and always aim to provide you with the best quality and service possible.
We would like to help in resolving this issue and appreciate that you are providing us with the necessary feedback to improve on our service we provide to our communities. Kindly contact us on one of the below specified platforms with your order number. Once received, we will be able to escalate the matter to the Online Management Team so that they can address it.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply08 Aug 2021, 08:00
Official
Hello Landie Kruger,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would also like to apologize for any inconvenience caused as a result of deducting 4 time more and for the poor service you received. We, as Pick n Pay, value you as a customer and always aim to provide you with the best quality and service possible.
We would like to help in resolving this issue and appreciate that you are providing us with the necessary feedback to improve on our service we provide to our communities. Kindly contact us on one of the below specified platforms with your order number. Once received, we will be able to escalate the matter to the Online Management Team so that they can address it.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would also like to apologize for any inconvenience caused as a result of deducting 4 time more and for the poor service you received. We, as Pick n Pay, value you as a customer and always aim to provide you with the best quality and service possible.
We would like to help in resolving this issue and appreciate that you are providing us with the necessary feedback to improve on our service we provide to our communities. Kindly contact us on one of the below specified platforms with your order number. Once received, we will be able to escalate the matter to the Online Management Team so that they can address it.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,