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Order number ***

Kindly advise how it is a fair business practice to impose a 3 to 5 working day turnaround on a consumer for the refund of the buffer amount. This is even more ridiculous considering that some of the items ordered, as well as alternatives, weren't even available.

I contacted your call centre on 5 October in order to lodge a complaint regarding above, was promised an email with the reference number which to date I still haven't received.

A truly disappointing CX from a once trusted brand.