MD
Melanie D
1 reviews | Active since Feb 2015
10 Apr 2019, 08:00
4 MONTHS TO INVESTIGATE A QUERY !!!! WHAT A DISGRACE
Iput in a query in January, due to half my points being taken away, up to now they haven't sorted the issue out.
I have phoned them twice to find out what is going on, and two days ago, I was told they are still investigating the matter !!!
Does it take 4 months to sort out a query, really, someone should be fired !!!
Totally unacceptable !
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Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
10 Apr 2019, 15:14Good day Melanie,
Thank you for choosing Pick n Pay.
Please note our smart shopper team advised your points were reimbursed on the 31/01/2018.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay.
Please note our smart shopper team advised your points were reimbursed on the 31/01/2018.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Pick n Pay's reply10 Apr 2019, 15:14
Official
Good day Melanie,
Thank you for choosing Pick n Pay.
Please note our smart shopper team advised your points were reimbursed on the 31/01/2018.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay.
Please note our smart shopper team advised your points were reimbursed on the 31/01/2018.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
MD
Melanie D's updateReviewer Update
10 Apr 2019, 15:21ACCORDING TO YOUR STAFF, TWO DAYS AGO THEY ARE STILL BUSY INVESTIGATING IT, SO NOW WHO DO I BELIEVE, I HAVEN'T SEEN ANY PROOF THAT THEY WERE PUT BACK, AS I HAVEN'T SEEN IN ON MY CARD
WHY DID THEY NOT HAVE THE COURTESY OF COMMUNICATING THIS IF IT WAS DONE !
MD
Melanie D's update10 Apr 2019, 15:21
Reviewer Update
ACCORDING TO YOUR STAFF, TWO DAYS AGO THEY ARE STILL BUSY INVESTIGATING IT, SO NOW WHO DO I BELIEVE, I HAVEN'T SEEN ANY PROOF THAT THEY WERE PUT BACK, AS I HAVEN'T SEEN IN ON MY CARD
WHY DID THEY NOT HAVE THE COURTESY OF COMMUNICATING THIS IF IT WAS DONE !
MD
Melanie D's updateReviewer Update
11 Apr 2019, 13:31I WANT PROOF THAT IT WAS PUT BACK, AS I DON'T BELIEVE WHAT YOU ARE SAYING.
MD
Melanie D's update11 Apr 2019, 13:31
Reviewer Update
I WANT PROOF THAT IT WAS PUT BACK, AS I DON'T BELIEVE WHAT YOU ARE SAYING.