lM
londanani M

1 reviews | Active since Jul 2014

06 Feb 2017, 12:23

30 minutes on the Que just to pay for a sachet of cayenne pepper

<p>So pick 'n pay Kempton park does not allow paying of good or products at the kiosk were a line is much quicker cause they used to allow 1item or few to be paid there. now only things bought at the kiosk can only be bought there and this is resulting into delays cause now we have to wait in long ques by the main till points and the cashier's are slow. imagine waiting for over 30min to pay for a sachet of pepper and at that time your lunch is finished while you stand in a Que. and worse not all tills have cashiers working making lines even more longer . </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Feb 2017, 13:24
Official

Good day Londa Mmbara,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas