3 Weeks later - Still no response!! Bad Service :(

My grandmother got 2 smartshopper cards - one is linked to her ID number and name, the other one registered in her name but we have no idea who's ID number is linked to the card - One of my siblings or extended family members gave her the card but we have no idea who. My grandmother is 84 years old....<br> <br> At the moment there is over R400 worth of smartshopper points on her card and she can't use it - we don't know the ID number linked to the card. We phoned PnP numerous times for assistance - sent e-mails, ID documents but to date we haven't received any feedback!! <br> <br> How can PnP expect a pensioner of 84 years to remember details of who gave her the card (one of remarks made by customer agent) and ask that person to call in....<br> <br> And what happened to the documents we sent to the [Email Removed] and [URL Removed] e-mail?? <br> <br> Can you please check for e-mails sent from ***??? I am deeply disappointed in the manner you are treating my grandmother - she is no ********!<br> <br> I would rather take her to checkers or shoprite next time :(<br> <br>