3 months in a row of no service

I have ordered PNP online for the last 3 months, per month. On each occasion I have chosen an allocated slot and paid as requested, and without fail PnP has NOT delivered my goods as ordered. I also got no notification regarding the failure to deliver and I have had to call them to find out what was happening, whereby all I got was \we are sorry but your order cannot be delivered today, it shall come tomorrow\" and \"this shall not happen again\". <br> <br> I have heard this story on the last 3 delays and I am sick of it. I am now approaching the National Consumer Commsission to address the lack of consumer satisfaction, and I will act on behalf of all those consumers who experience this abuse by PnP and who receive no compensation or sympathy from PnP or remedy for the loss incurred.<br> <br> What I mean by \"loss\" is - I am a working mother who has to plan her schedule to be home to receive the goods which do not arrive, and I plan my eating schedules around the delivery so when delivery does not happen, I have to make another plan and incur more money. "