3 hour phone call

Item: Pick n Pay
Rating: 1
Author: Vincent H

Absolutely useless. Spent 3 hours on a call to get our smart shopper card activated. Terrible call center and customer service.

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Replies (1)

Pick n Pay's replyOfficial

07 Oct 2019, 09:58

Good day Vincent ,

Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing your experience with our Call Center Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team

Pick n Pay's reply07 Oct 2019, 09:58

Official