1 reviews | Active since Aug 2011
2nd Delivery missed, and counting
I placed an online order on 29Nov2015,<br> Delivery date selected for 30 Nov 2015 at 19H00-20H00 slot.<br> <br> All confirmations received from PnP, as well as SMS from bank of transaction processed.<br> <br> No delivery received.<br> I used the 'Contact us' section and queried this on 30Nov2015, and to still have received no response.<br> <br> I then called the call centre, and Spoke to Sne who apologised and rescheduled for 18H00-19H00 tonight.<br> <br> I then called at 18H39 and spoke to Tes to find out where my delivery is and she confirmed it was on its way, expect it soon.<br> <br> It is now 20H26, PnP has taken my money and I still have no groceries.<br> <br> This is pathetic and completely unacceptable.
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, and for no-one responding to your complaint.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, and for no-one responding to your complaint.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***