MN
Motlami N
1 reviews | Active since Feb 2015
17 Mar 2022, 12:46
2nd bad experience.
I have just bought a no-name product on special at PnP Dobsonville and on my way home in the taxi I could pick up whiffs of this awful smell from under my mask, upon reaching home I quickly emptied out the contents of the package into a container and the whole house got engulfed in an awful pungent smell, I immediately returned the contents back into it's packaging and tried to call the customer care line from my invoice, I got a hold of Yolanda at PnP ASAP Dept. (due to an IVR system which seems to only cater to online clients) now I'm awaiting a callback she promised I would get from customer service .
This is the 2nd instance were I have bought the same item (different brands), from the same store location and had the same problem.
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Replies (1)
Pick n Pay's replyOfficial
18 Mar 2022, 09:16Hello Motlami,
Thank you for your reaching out to Pick n Pay Customer Care team.
Please accept our apologies for the condition in which the products were sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required: -Smart shopper card: -Postal/ residential address:
Product Information required ( Most of this information is usually located on the product )
-Date of purchase -Best before
-Barcode of the product:
-Production date:
-Batch number:
-Amount of items purchased:
-Amount bad/ off:
-Returning the product back to the store: Yes or No
-Price paid: -Pictures Thank you in advance for the above requested information By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00
Thank you so much for choosing PnP.
Kind Regards,
The Pick n Pay Customer Care team.
Thank you for your reaching out to Pick n Pay Customer Care team.
Please accept our apologies for the condition in which the products were sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required: -Smart shopper card: -Postal/ residential address:
Product Information required ( Most of this information is usually located on the product )
-Date of purchase -Best before
-Barcode of the product:
-Production date:
-Batch number:
-Amount of items purchased:
-Amount bad/ off:
-Returning the product back to the store: Yes or No
-Price paid: -Pictures Thank you in advance for the above requested information By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00
Thank you so much for choosing PnP.
Kind Regards,
The Pick n Pay Customer Care team.
Best regards,
Pick n Pay's reply18 Mar 2022, 09:16
Official
Hello Motlami,
Thank you for your reaching out to Pick n Pay Customer Care team.
Please accept our apologies for the condition in which the products were sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required: -Smart shopper card: -Postal/ residential address:
Product Information required ( Most of this information is usually located on the product )
-Date of purchase -Best before
-Barcode of the product:
-Production date:
-Batch number:
-Amount of items purchased:
-Amount bad/ off:
-Returning the product back to the store: Yes or No
-Price paid: -Pictures Thank you in advance for the above requested information By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00
Thank you so much for choosing PnP.
Kind Regards,
The Pick n Pay Customer Care team.
Thank you for your reaching out to Pick n Pay Customer Care team.
Please accept our apologies for the condition in which the products were sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required: -Smart shopper card: -Postal/ residential address:
Product Information required ( Most of this information is usually located on the product )
-Date of purchase -Best before
-Barcode of the product:
-Production date:
-Batch number:
-Amount of items purchased:
-Amount bad/ off:
-Returning the product back to the store: Yes or No
-Price paid: -Pictures Thank you in advance for the above requested information By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00
Thank you so much for choosing PnP.
Kind Regards,
The Pick n Pay Customer Care team.
Best regards,