20 Days later, still no refund!!????

I have been waiting for my refunded for over 20 days form pick n pay ASAP. First they told me there's an issue with my bank, I sent alternative bank details and still no refund!!!!! I've been calling every day wanting to know whats happening, being told there's a backlog, the next thing my case has been closed without a refund.

Cazley had promised to resolve my issue until she decided to close my case without processing my refund. Asked to speak to a manager and a Manager couldn't come to the phone because they were busy "training a new agent" what a pathetic service from Pick n Pay!