2 opportunities to assist didn't help me

Item: Pick n Pay
Rating: 1
Author: Phillipine M

I made an online purchase on November 23, (Order #***). I realized that I selected the incorrect banking details. I IMMEDIATELY called # *** to rectify this but was told to let the other decline and that I would be given the option to change my banking details. The decline message never came through on the day instead I received a message that my order was canceled. When I called to query this #*** I was told the discount is no longer available. Pick n pay had 2 opportunities to assist me, either during the call by changing my banking details or sending the decline message. I, therefore, request that you allow me to re-order and you honour the discount as I was not assisted on time.

Helpful (0)

Replies (2)

Phillipine M's updateReviewer Update

12 Dec 2023, 07:45

There was an additional -R200 voucher for purchases over R1k made during that week also.

Phillipine M's update12 Dec 2023, 07:45

Reviewer Update

There was an additional -R200 voucher for purchases over R1k made during that week also.

Pick n Pay's replyOfficial

21 Dec 2023, 13:35

Hello Philippine,

Thank you for reaching out.

Kindly be advised the store has advised that they did give a refund for this item on the order that was made.

Thank you so much for choosing Pick n Pay. Kind Regards, The Pick n Pay Team

Pick n Pay's reply21 Dec 2023, 13:35

Official