AS
AVRIL S

1 reviews | Active since Nov 2011

13 Aug 2015, 14:10

2 I PHONES WITH SIMILAR PROBLEMS

THIS YEAR WE HAVE BOUGHT 5 FONDI I PHONES FM ABOVE PNP. THE 1st TO GO WOULD NOT UNLOCK TOOK BACK WAS REPLACED. THE 2nd WHILE USING WENT OFF. MY DAUGHTER TOOK IN TO HAVE SENT AWAY FOR FAULT ASSESSMENT, I WAS CALLED AND TOLD PHONE HAD BEEN DROPPED, I ARGUED THIS AND TOLD THEM TO KEEP THE PHONE I WOULD COLLECT.THE GUARANTEE DOES NOT COVER THIS THE 3rd TO GO SCREEN WENT OFF WHILE IN CALL AND COULD NOT BE USED. MY DAUGHTER TOOK THAT ONE IN ALSO AND LOW AND BEHOLD SAME ANSWER. THE PHONE WAS INSTORE SO SHE ASKED THE MANAGER TO CHECK WITH HER IF HE FOUND ANY MARKS PROVING THIS CLAIM. HE COULD NOT. SHE CALLED ME FM STORE TO TELL MY THEY HAD CALLED ME AND I HAD SAID THEY MUST SEND PHONE IN FOR REPAIRS. I MAY BE OLD BUT NOT DEAF, NO ONE CALLED ME. SHE CALLED MY SON AND SAID TO HIM WHAT THEIR ASSESSMENT OF PHONE FAULT WAS, ALL THIS AT HER EXPENSE, HE TOLD THEM HE IS OLD ENOUGH TO DRIVE HAS 2 OTHER PHONES WHICH HE HAS HAD FOR A FEW YEARS SO WHY WOULD HE DO A STUPID THING LIKE DROPPING THE PHONE. A SALES CONSULTANT THEN SAID ?F YOU BUY CHEAP STUFF EXPECT THINGS LIKE THIS TO HAPPEN\ AT R1300. DO YOU CONSIDER THAT A "CHEAPIE\""WELL SORRY I DONT."""

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Replies (1)
Pick n Pay
Pick n Pay's reply14 Aug 2015, 11:34
Official
Hello avril1,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

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