16th Dec 1 day special

I don't think PnP online's standards are on par with that of it's competitors. I have used online shopping for a while now and never encountered such poor quality of service. I placed an order online for one day special items and it went through just fine and I never got any communique to say there was anything wrong and I was expecting delivery in 3 days time. I got communication on the day of delivery that my payment failed and also found out that the money is not deducted(or at least reserved) immediately after I make the purchase as with other providers. Instead of being asked to just make a payment and rescheduling the delivery my order was cancelled and I had to place a new order which would have me paying more than the initial and expected amount. When I tried to get clarity on the matter I kept on being passed around until I eventually decided to go ahead and pay the new amount as any further delay would impact on my kids getting their presents in time for Christmas. As if that wasn't enough when the order arrived today I only got 3 items when I ordered 4. I am so disappointed and I think PnP needs to stop providing this service until they know how to run it well.