AM
Annabelle M
1 reviews | Active since May 2016
05 Apr 2020, 22:03
1 ply in 2 ply packaging
I bought 2 ply house brand toilet paper well I thought it was 2 ply. Today I opened the pack it was so light n so thin I have never seen such. The pack say 2 ply I recheck but the toilet paper is not I don’t even know wat it is. I have used their toilet paper brand ever since I started buying my own groceries n for the first time I am so disappointed
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Pick n Pay's replyOfficial
06 Apr 2020, 08:39Good day, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information to enable our team to investigate further. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply06 Apr 2020, 08:39
Official
Good day, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information to enable our team to investigate further. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team