Worst service and communications.

This is a mail i sent to Emma before Christmas and today again. They sent me a mail to wish me a merry Christmas and that they will be closing the 23rd December 2023. I sent them a mail on the day. She still haven't contacted me. I have the photos as well of their terms and conditions.

Hi Emma,

I hope this email finds you well. Thank you for your prompt response.

I regret to inform you that I would like to cancel the sale and request the immediate return of my device. The extended payment period of 11 to 14 days for the purchaser seems illogical to me, and I am dissatisfied with the current service quality.

Despite my attempts to contact the team, there has been no response via phone or messages. The lack of communication is concerning, and I am willing to cover the courier costs for the device's return.

I kindly request that you inform the team about my decision and expedite the return process. If I do not receive a response from you or management within the next 24 hours, I may have no choice but to seek legal advice and take further action.

Please note that the initial terms and conditions specified a payment period of 5 to 7 business days, not the extended 11 to 14 working days as indicated. I expect my phone to be returned promptly, and I am prepared to make an instant payment to facilitate its swift return.

Your attention to this matter is appreciated.

Kind regards, Stephan Bouwer