System glitch but excellent commitment to sort it out

This business has experienced some service challenges due to high voIumes and various kinds of attempted ***** by buyers, but rest assured that they do seem very committed to making sure that every customer is finally happy. I know this because I received a personal phone call to sort out an unusual issue with my order.

In my case, I suffered from a system glitch that I probably caused. I got distracted halfway thru placing an order to buy a phone and when I came back to it the next day the payment screen would not load, so I closed it and started my order again and paid successfully. But I then got an error on screen saying that the phone was already allocated to another order (actually my own previous order). However, I still received an email confirming my order and saying shipment info would follow. Due to this contradiction, I tried to call customer service several times but could never get thru (apparently this is due to very high volumes) so I sent an email to their service address explaining the issue.

The next morning, instead of just an email response, I received a personal phone call from the very helpful Emma explaining that they had consolidated my two orders and were about to ship the phone. She also explained that they are busy with major system upgrades for Black Friday so hopefully what happened to me won't happen again. It might be difficult to reach them on the phone, but rest assured they will sort out any issues that you might experience.