Stay away, stay away

I had been a Phonetradr customer since 2017, purchasing four cellphones from their online store over the years without any problems. However, my recent experience has been very different. After paying R12,684 for a Samsung Galaxy S25 on 31 August 2026, Phonetradr failed to deliver, offered a different model, and did not refund me after I cancelled. I referred the matter to my bank and the Consumer Goods and Services Ombud (CGSO), who has been very helpful. I eventually recovered my money on 26 October through my bank's Visa dispute.

Had I checked HelloPeter beforehand, I might have noticed other customers reporting similar problems with Phonetradr orders. Clearly, this is not the same Phonetradr that I have trusted in the past.