Horrible customer experience from Phone Trader.

I received the most horrible customer care and customer experience from Phone Trader. I contacted Phonetrader at the beginning of December via their online platform so they could help me sell my phone. S23 ULTRA. It was finally sold on the 19th of December and and email confirmation was sent to me and also my Phone trader account was also updated with the amount that was to be sent into my bank account. Phone trader then closed off for Christmas living me with an email message that my money will be deposited into my account in 11 to 14 days. I waited and those days went past without anything. I then sent them several emails and also used the whatsapp customer care platform and still no money was sent. They then sent me an email on the 10th of January 2024 saying that the funds will be deposited into my account by Friday the 19th . I still waited through the weekend and this morning the 22nd of January 2024 I sent them yet another email since their call center never answers there phones nor call me back. Their what'sapp platform is the same. No response. I received an email just before 12pm today saying my query has been escalated to accounts department. I still have not heard anything from Phone Trader about when the money will be deposited. I even asked them t rather return my phone as they seem to be a *****ulent company. No response. So this is my last hope to getting help. Please also Phone trader to give me my money or return my phone. I have never had such a horrible experience and customer service like this in my life. I want my money or they should return my phone.