Extreme Poor Service and None responding Company
I have sold a phone before through them and no problem. This time not the same. They have removed or reserved my current phone for a client since last week Thursday. A week has passed no communication after i started trying to get hold of them to find out whats going on. They mail you back two liners the lady i have been dealing with is Emma. I have asked Emma more than once in mail she or someone must call me please. Up to now not Emma or any of her colleagues have phoned me. Firstly the offered me a amount for my phone i then agreed to the amount thinking that the customer was serious buyer and that i will be paid soon. After asking they told me that the phone was reserved and awaiting funds to reflect then the excuse was they received proof of payment. Then they said the customer committed to pay the funds only this weekend. Its long weekend so will be another week that will pass before the funds would show. I then mail Emma again to ask whats going on and can someone call me again. Till now i have not hear anything from anyone nor Emma. This is so frustrating i cant even type correctly.
Hi Emma,
I hope this email finds you well. Thank you for your prompt response.
I regret to inform you that I would like to cancel the sale and request the immediate return of my device. The extended payment period of 11 to 14 days for the purchaser seems illogical to me, and I am dissatisfied with the current service quality.
Despite my attempts to contact the team, there has been no response via phone or messages. The lack of communication is concerning, and I am willing to cover the courier costs for the device's return.
I kindly request that you inform the team about my decision and expedite the return process. If I do not receive a response from you or management within the next 24 hours, I may have no choice but to seek legal advice and take further action.
Please note that the initial terms and conditions specified a payment period of 5 to 7 business days, not the extended 11 to 14 working days as indicated. I expect my phone to be returned promptly, and I am prepared to make an instant payment to facilitate its swift return.
Your attention to this matter is appreciated.
Kind regards,
Stephan Bouwer
Hi Emma,
I hope this email finds you well. Thank you for your prompt response.
I regret to inform you that I would like to cancel the sale and request the immediate return of my device. The extended payment period of 11 to 14 days for the purchaser seems illogical to me, and I am dissatisfied with the current service quality.
Despite my attempts to contact the team, there has been no response via phone or messages. The lack of communication is concerning, and I am willing to cover the courier costs for the device's return.
I kindly request that you inform the team about my decision and expedite the return process. If I do not receive a response from you or management within the next 24 hours, I may have no choice but to seek legal advice and take further action.
Please note that the initial terms and conditions specified a payment period of 5 to 7 business days, not the extended 11 to 14 working days as indicated. I expect my phone to be returned promptly, and I am prepared to make an instant payment to facilitate its swift return.
Your attention to this matter is appreciated.
Kind regards,
Stephan Bouwer