FB
Funulwazi B
1 reviews | Active since May 2019
25 May 2019, 08:21
Dissatisfied
I am really really not happy with what happened to me. Last month I attempted to get a phone which turned out to be unsuccessful. I received a call from Phonetradr to tell me this. I than stated I will not be continuing with the purchase. It seems that fell into deaf ears. This has lead to money being taken out of my account. Yet I had clearly stated that I no longer needed the phone .
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Phonetradr's replyOfficial
27 May 2019, 08:16 Hi Funa
I am sorry to hear that there was a misunderstanding with your order, on 2019-05-02 when Sean called you about the device you ordered failing the inspection he added notes that you were going to decide if you wanted to take another device or not.
You also received an email and call from Shayne on 2019-04-29 to which you rep**** on 2019-04-30 and Shayne called you again.
He has attempted to call you a few times since then as well as emailed you on *** 2019-05-16.
Unfortunately as you bought the device through a 3rd party credit provider they would have debited you as per your agreement with them.
Kindly provide your banking details and we will refund the R1399 credit that we have been holding for you.
I am sorry to hear that there was a misunderstanding with your order, on 2019-05-02 when Sean called you about the device you ordered failing the inspection he added notes that you were going to decide if you wanted to take another device or not.
You also received an email and call from Shayne on 2019-04-29 to which you rep**** on 2019-04-30 and Shayne called you again.
He has attempted to call you a few times since then as well as emailed you on *** 2019-05-16.
Unfortunately as you bought the device through a 3rd party credit provider they would have debited you as per your agreement with them.
Kindly provide your banking details and we will refund the R1399 credit that we have been holding for you.
Best regards,
Phonetradr's reply27 May 2019, 08:16
Official
Hi Funa
I am sorry to hear that there was a misunderstanding with your order, on 2019-05-02 when Sean called you about the device you ordered failing the inspection he added notes that you were going to decide if you wanted to take another device or not.
You also received an email and call from Shayne on 2019-04-29 to which you rep**** on 2019-04-30 and Shayne called you again.
He has attempted to call you a few times since then as well as emailed you on *** 2019-05-16.
Unfortunately as you bought the device through a 3rd party credit provider they would have debited you as per your agreement with them.
Kindly provide your banking details and we will refund the R1399 credit that we have been holding for you.
I am sorry to hear that there was a misunderstanding with your order, on 2019-05-02 when Sean called you about the device you ordered failing the inspection he added notes that you were going to decide if you wanted to take another device or not.
You also received an email and call from Shayne on 2019-04-29 to which you rep**** on 2019-04-30 and Shayne called you again.
He has attempted to call you a few times since then as well as emailed you on *** 2019-05-16.
Unfortunately as you bought the device through a 3rd party credit provider they would have debited you as per your agreement with them.
Kindly provide your banking details and we will refund the R1399 credit that we have been holding for you.
Best regards,