SB
Siyolise B

1 reviews | Active since Jul 2022

06 Jul 2022, 11:06

WARNING: ********, **********, and *****.

Very unhappy with this company. They are ********, **********, and *****, please stay away if you value your money.

They claim to be a phone-finding company that will get you the best deal even if you have bad credit but in actual fact, they are trying to sell you this stupid mobisos product, which they assure you is included within your cellphone contract.

So I received a call on the 5th of July 2022 from an agent stating that I might qualify for a cellphone contract at the low price of R199.00 and after asking for all my details, boom I pre-qualified and was promised to be sent emails regarding which phones I may choose from, etc... but this is where it gets interesting, You get informed about this amazing value-added add-on which is including in the R199 at no extra cost to you but they lie.

Long story short, I have been told that I will be free to cancel their service anytime and that they will only pass debits when I signed a cell phone contract. No contract was forthcoming but their debit order is in place even though I didn't accept the debi-check mandate and there's nothing my bank can do about it, oh and they will be reviewed next by me.

WE ARE DOOMED WHEN IT COMES TO OUR MONEY.

0
Replies (2)
Phonefinder
Phonefinder's reply06 Jul 2022, 11:46
Official
 We have contacted the sales team who sold you Mobi-SOS and the agent will be dealt with. The product he sold is meant to be suggested to you as a value added service to either your existing cellphone, or hopefully towards your new cell phone should you qualify.It is definitely not a product that enables you to qualify, and you certainly did not have to take it (we suspect the agent sold it as a requirement, and that is not on!)  Phonefinder successfully sells and activates over 10,000 cell phone contracts every month, we pride ourselves in assisting South Africans to find a mobile product, so what you have told us is very upsetting  Please could you supply your contact details (cell and email) so that we can resolve this for you, and give you an update on your phone application. If you could kindly send your contact details to info at phonefinder . co .za we would really like to assist in making this right. 
SB
Siyolise B's update08 Jul 2022, 12:53
Reviewer Update
Dear Phonefinder,

Thank you for getting back to me, I really appreciate it.

I have mailed my details to the email address that you have provided requesting the cancelation of this mobisos subscription.

Kind Regards...